Privacy Policy

This policy is aligned with the Digital Personal Data Protection Act, 2023 (DPDP Act).

1. Data fiduciary

[Entity/Proprietor Name], [City]. Contact / Grievance: support.janhisab@gmail.com.

2. What we collect

• Account data: name, phone, email.
• Content you post: campaigns, comments, messages.
• Volunteer application data: Reel URL and a selfie for verification. We never store government ID numbers.
• Coarse location (~100 m) only if you use Help Near Me or file a help request.
• Payment status metadata from our gateway — we never see or store your card or UPI credentials.
• Device and usage analytics.

3. Why we process it

To provide and secure the service; verify votes and volunteers; route help requests; process payments; and comply with law.

4. Consent & choice

Location is opt-in per use; you can decline and use the manual area list instead. Marketing messages are sent only with consent.

5. Sharing

We share data with processors only (hosting, database, payment gateway, SMS/OTP provider, analytics) under contract, and with authorities when legally required. We never sell personal data.

6. Retention

• Help-request locations: deleted 72 hours after resolution.
• OTP logs: 30 days.
• Account data: until you request deletion.
• Payment and ledger records: retained as required by law.

7. Your rights

You have rights of access, correction, erasure, grievance, and nomination under the DPDP Act. Write to support.janhisab@gmail.com; we respond within statutory timelines.

8. Children

The service is not directed at children; processing of minors’ data occurs only with verifiable guardian consent as required.

9. Security

Encryption in transit, hashed OTPs, role-based access, audit logs, and breach notification as required by law.

10. Changes

Updates are posted here with the effective date.